Help Center

Quick guides and answers to the most common questions about SLP Resource Hub.

Getting started

Create a free account or continue as a guest to explore the Learning Library, AAC Communication boards, Therapy Activities, and Assessment Resources from your dashboard.

Plans & access levels

Free unlocks 20% of resources, Pro expands to 40% with full AAC and Therapy Activities, and Premium unlocks 100% — including all Standardized Tests, downloads, and unlimited Nova AI sessions.

Locked content

Cards marked with a lock belong to a higher plan. Visit Pricing / Plans to upgrade; your new access activates as soon as your payment is confirmed.

Flashcards & voice

Open any Learning Library category, tap a card to view it full-screen, use the arrows to move between cards, Hear word for pronunciation, and Mark practiced to track progress.

Nova AI assistant

Nova answers speech-language questions, drafts goals and session notes, and analyzes uploads. Sign in is required; daily limits depend on your plan.

Billing & refunds

Payments are processed securely by Safepay in your local currency. For billing questions or refund requests, review the Refund Policy or contact support.

Frequently asked questions

How do I upgrade my plan?

Go to Pricing / Plans, choose Pro or Premium, and complete the secure checkout. Your access upgrades automatically once the payment is confirmed.

Will I be charged in my own currency?

Yes. Prices are shown and charged in your country's supported currency where available; otherwise checkout uses USD.

Can I use the hub without an account?

Yes — choose Explore as guest on the welcome page to browse resources. Nova AI and account settings require sign-in.

How do I cancel my subscription?

Contact support from the Contact Us page and we'll process your cancellation under the Subscription Terms.

Still need help?

Our support team replies within your plan's response time.