Refund Policy

You may request a full refund within 7 days of your initial subscription purchase if you have not extensively used the paid features (e.g., fewer than 5 sessions across the platform). Refunds are only available for first-time subscriptions, not renewals.

To request a refund, contact our customer support team at support@slpresourcehub.live within the 7-day window. Include your account email and the date of purchase. Refunds are processed through Safepay and typically appear in your account within 5–10 business days.

The following are not eligible for a refund: renewals of an active subscription, accounts that have violated our Terms & Conditions, and requests made after the 7-day window. Downgrades from a higher plan to a lower plan do not generate partial refunds for the current cycle.

Cancelling a subscription stops future renewals but does not automatically issue a refund for the current billing period. If you cancel within the 7-day refund window and meet the eligibility criteria, you may still request a refund separately.

If you believe a charge was made in error, please contact support before initiating a chargeback with your bank or Safepay. We will work to resolve the issue promptly.